I bought a couch, love seat and chair from Turner furniture. All the cushions are coming apart.
See picture. They want me to pay $49.95 just to look at them. Terrible customer service.
The furniture cost me around $1,200. It is going to cost me at least $300 to have them repaired.
I first brought them back to the store. I was told the service department would contact me. They would need to take pictures. I offered to email them picts but they wanted to take their own.
The service department called me and informed me of the charge. Again I offered to bring them into the store or to send pictures using email.
Regardless I would have to pay a $49.95 service fee just for them to look at them. I also learned they no longer use the supplier of because apparently they have had this problem before.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of terrible customer service. Please immediately contact the author of this review to discuss poor customer service of sofa and associated monetary loss in the amount of $300. Turners Fine Furniture needs to "i would like the turner furniture to preferrably replace or at least repair the cushions" according to poster's claims.