Albany, Georgia
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I bought a couch, love seat and chair from Turner furniture.All the cushions are coming apart.

See picture. They want me to pay $49.95 just to look at them. Terrible customer service.

The furniture cost me around $1,200. It is going to cost me at least $300 to have them repaired.

I first brought them back to the store. I was told the service department would contact me. They would need to take pictures. I offered to email them picts but they wanted to take their own.

The service department called me and informed me of the charge. Again I offered to bring them into the store or to send pictures using email.

Regardless I would have to pay a $49.95 service fee just for them to look at them.I also learned they no longer use the supplier of because apparently they have had this problem before.

Review about: Sofa.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: I would like the Turner Furniture to preferrably replace or at least repair the cushions..

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