Turners Fine Furniture - Turner Furniture

I bought a couch, love seat and chair from Turner furniture.All the cushions are coming apart.

See picture. They want me to pay $49.95 just to look at them. Terrible customer service.

The furniture cost me around $1,200. It is going to cost me at least $300 to have them repaired.

I first brought them back to the store. I was told the service department would contact me. They would need to take pictures. I offered to email them picts but they wanted to take their own.

The service department called me and informed me of the charge. Again I offered to bring them into the store or to send pictures using email.

Regardless I would have to pay a $49.95 service fee just for them to look at them.I also learned they no longer use the supplier of because apparently they have had this problem before.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Value for money
Diversity of Products or Services
Customer service
Price Affordability
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Terrible customer service

Reason of review:
Poor customer service
Preferred solution:
I would like the Turner Furniture to preferrably replace or at least repair the cushions.
Monetary loss:
Product or service
Couch Loveseat And Chair
Review category
Furniture and Decor
review #833091 by

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