Turners Fine Furniture - Turner Furniture
I bought a couch, love seat and chair from Turner furniture.All the cushions are coming apart.
See picture. They want me to pay $49.95 just to look at them. Terrible customer service.
The furniture cost me around $1,200. It is going to cost me at least $300 to have them repaired.
I first brought them back to the store. I was told the service department would contact me. They would need to take pictures. I offered to email them picts but they wanted to take their own.
The service department called me and informed me of the charge. Again I offered to bring them into the store or to send pictures using email.
Regardless I would have to pay a $49.95 service fee just for them to look at them.I also learned they no longer use the supplier of because apparently they have had this problem before.
Review about: Sofa.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: I would like the Turner Furniture to preferrably replace or at least repair the cushions..